Support the Head of Marketing & Operational Support in implementing KINTO Join operational launches globally based on strong collaboration with KJ Ltd. Head of Product and Corporate Planning.

Provide operational support to the Markets – customers of KINTO Join Ltd. – before, during and after launch.

Operational Support

Key responsibilities

  • Support Markets in their KJ launch activities (technical / legal implementation)
  • Keep Markets updated about progress of existing products. As new products/ features become available, facilitate demos and trainings
  • Monitor Markets satisfaction level closely to be able to offer solutions before problems arise
  • Act as a ‘window’ for any Market request with further delivery of this request to the responsible KJ team members 
  • Track & deliver: find a prompt solution to arising problems of Markets before, during and after launch (e.g. IT / systems / web/app etc.)
  • Analyse Markets’ / customers’ feedback and ensure it has been considered in further products’ development (UX/UI improvements)
  • Participation in operational meetings with Markets (regular sessions and on-demand) before, during and after launch
  • Cooperation and coordination with the Marketing & Content team as well as Head of Product for ensuring proper communication to the Markets
  • Run Market health metrics like NPS (Net Promoter Score)
  • Support Head of Marketing & Operational Support in setting performance goals and metrics for Operational Support team and reviewing performance against prescribed metrics
  • Coach Operational Support Specialist

Essential to the role

  • Strong knowledge of the Product features and technicalities (platform, algorithms etc.)
  • Project Management ability
  • Excellent communication and problem-solving skills
  • Excellent computer skills particularly related to web/app
  • English is the business language, the employee must have good verbal and written English skills

Useful to the role

  • Any other European language is advantageous
  • Operational experience in the platform economy, mobility start-up, or mobility consultancy
  • Communicative and problem-solving mindset
  • Result-driven and able to break down complex tasks into manageable portions
  • Well-organized, excellent planning, following deadlines
  • Efficient and detail-oriented 
  • Caring and patient: positive attitude with a desire to exceed customers’ expectations 
  • Flexible to travel as and when required

Think you’re the perfect candidate? Send your CV to!