Support the Head of Marketing & Operational Support in implementing KINTO Join operational launches globally based on strong collaboration with KJ Ltd. Head of Product and Corporate Planning.
Provide operational support to the Markets – customers of KINTO Join Ltd. – before, during and after launch.
Key responsibilities
- Support Markets in their KJ launch activities (technical / legal implementation)
- Keep Markets updated about progress of existing products. As new products/ features become available, facilitate demos and trainings
- Monitor Markets satisfaction level closely to be able to offer solutions before problems arise
- Act as a ‘window’ for any Market request with further delivery of this request to the responsible KJ team members
- Track & deliver: find a prompt solution to arising problems of Markets before, during and after launch (e.g. IT / systems / web/app etc.)
- Analyse Markets’ / customers’ feedback and ensure it has been considered in further products’ development (UX/UI improvements)
- Participation in operational meetings with Markets (regular sessions and on-demand) before, during and after launch
- Cooperation and coordination with the Marketing & Content team as well as Head of Product for ensuring proper communication to the Markets
- Run Market health metrics like NPS (Net Promoter Score)
- Support Head of Marketing & Operational Support in setting performance goals and metrics for Operational Support team and reviewing performance against prescribed metrics
- Coach Operational Support Specialist
Essential to the role
- Strong knowledge of the Product features and technicalities (platform, algorithms etc.)
- Project Management ability
- Excellent communication and problem-solving skills
- Excellent computer skills particularly related to web/app
- English is the business language, the employee must have good verbal and written English skills
Useful to the role
- Any other European language is advantageous
- Operational experience in the platform economy, mobility start-up, or mobility consultancy
- Communicative and problem-solving mindset
- Result-driven and able to break down complex tasks into manageable portions
- Well-organized, excellent planning, following deadlines
- Efficient and detail-oriented
- Caring and patient: positive attitude with a desire to exceed customers’ expectations
- Flexible to travel as and when required
Think you’re the perfect candidate? Send your CV to senka.aleksic@kintojoin.io!