Provide operational support to the Markets – customers of KINTO Join Ltd. – before, during and after launch.
Key responsibilities
- Support Markets in their KJ launch activities (technical/legal implementation)
- Act as a ‘window’ for any Market request with further delivery of this request to the responsible KJ team members
- Track & deliver: find a prompt solution to arising problems of Markets before, during and after launch (e.g. IT / systems/web/app etc.)
- Analyse Markets’ / customers’ feedback and ensure it has been considered in further products’ development (UX/UI improvements)
- Participation in operational meetings with Markets (regular sessions and on-demand) before, during, and after launch
- Cooperation and coordination with the Marketing & Content team for ensuring proper communication to the Markets
- Administrative and other necessary support of the Department daily activity (e.g. reports, schedules, documents etc.)
Essential to the role
- Strong knowledge of the Product features and technicalities (platform, algorithms etc.)
- Excellent communication and problem-solving skills
- Excellent computer skills particularly related to web/app
- English is the business language, employee must have good verbal and written English skills
Useful to the role
- Any other European language is advantageous
- Operational experience in the platform economy, mobility start-up, or mobility consultancy
- Work experience in IT would be advantageous
- Communicative and problem-solving mindset
- Responsible and following deadlines
- Initiative and self-driven
- Caring and patient: positive attitude with a desire to exceed clients expectations
Think you’re the perfect candidate? Send your CV to senka.aleksic@kintojoin.io!